General terms and conditions and customer information

I. General terms and conditions

§ 1 basic provisions

(1) The following terms and conditions apply to contracts you enter into with us as a provider (Hartford Electronics GmbH) close via the website Unless otherwise agreed, the inclusion of any conditions you may have used is contradicted.

(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity. Entrepreneur is any natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of their independent professional or commercial activity.

§ 2 conclusion of the contract

(1) Subject of the contract is the sale of goods .

(2) Already with the listing of the respective product on our website we submit you a binding offer to conclude a contract under the conditions specified in the article description. 

(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the “shopping cart”. Via the corresponding button in the navigation bar, you can call up the “shopping cart” and make changes there at any time.
After calling up the "Checkout" page and entering your personal data as well as the payment and shipping conditions, all order data will be displayed again on the order overview page.
If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Sofort) as a payment method, you will either be directed to the order overview page in our online shop or you will first be redirected to the website of the provider of the instant payment system.
If you are forwarded to the respective instant payment system, make the appropriate selection or entry of your data there. Finally, you will be directed back to our online shop on the order overview page.
Before sending the order, you have the option to check all the information here again, to change it (also via the Funktion "back" of the Internet browser) or to cancel the purchase.
By submitting the order using the button "order with payment" you declare the acceptance of the offer in a legally binding manner, whereby the contract is concluded.

(4) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partially automated via email. You must therefore ensure that the e-mail address you have stored with us is correct, the receipt of the e-mails is technically ensured and, in particular, is not prevented by SPAM filters.

§ 3 Special agreements on offered payment methods

(1) Payment via Klarna Checkout
In cooperation with Klarna, we offer the following payment options. Payment is made to Klarna:

  • Klarna invoice: Payable within 14 days of the invoice date. The invoice will be issued when the goods are dispatched and sent by email. You can find the invoice conditions here.
  • Klarna installment purchase: With the Klarna financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95). You can find more information about Klarna hire purchase including the general terms and conditions and the standard European information for consumer loans here.
  • Instant bank transfer
  • Credit card (Visa / Mastercard)
  • Direct debit

The payment options are offered as part of Klarna Checkout. You can find more information and the terms of use for Klarna Checkout here. You can get general information about Klarna here. Klarna will match your personal details
with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations treated.

§ 4 right of retention, Retention of title

(1) You can only exercise a right of retention if it concerns claims from the same contractual relationship.

(2)  The goods remain our property until the purchase price has been paid in full.

(3)  If you are an entrepreneur, the following also applies:

a) We reserve ownership of the goods until all claims from the current business relationship have been fully settled. Pledging or transfer by way of security is not permitted before the transfer of ownership of the reserved goods.

b) You can resell the goods in the ordinary course of business. In this case, you now assign to us all claims in the amount of the invoice amount that accrue from the resale, we accept the assignment. You are further authorized to collect the claim. If you do not meet your payment obligations properly, we reserve the right to collect the claim yourself.

c) If the reserved goods are combined and mixed, we acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed objects at the time of processing.

d) We undertake to release the securities to which we are entitled at your request insofar as the realizable value of our securities exceeds the claim to be secured by more than 10%. It is our responsibility to select the collateral to be released.

§ 5 warranty

(1) There are statutory liability for defects.

(2) As a consumer, you are asked to check the delivery immediately for completeness, obvious defects and transport damage and to report complaints to us and the freight forwarder as soon as possible. Failure to do so will have no effect on your statutory warranty claims.

(3) As far as you are an entrepreneur, deviating from the above warranty regulations applies:

a)  Only our own information and the manufacturer's product description are deemed to be agreed as the condition of the item, but not other advertising, public promotions and statements of the manufacturer.

b)  In the event of defects, we provide a guarantee of rectification or subsequent delivery at our option. If the rectification of the defect fails, you can request a reduction or withdraw from the contract. The rectification of defects is considered to have failed after a second unsuccessful attempt, unless the nature of the thing or the defect, or other circumstances, results in particular. In the event of rectification, we do not have to bear the increased costs incurred by moving the goods to a location other than the place of performance, provided that the shipment does not correspond to the intended use of the goods.

c)  The warranty period is one year from date of delivery. The shortening of the deadline does not apply:

- culpably caused damage from injury to life, limb or health and for other damage caused intentionally or through gross negligence;
- as far as we maliciously concealed the defect or have given a guarantee for the quality of the item;
- for items that have been used for a building in accordance with their normal use and have caused its deficiency;
- for statutory recourse claims that you have against us in connection with rights to defects.

§ 6 Choice of law, place of performance, place of jurisdiction

(1)  German law applies. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state of the habitual residence of the consumer is not withdrawn (principle of favorability).

(2)  The place of fulfillment for all services from the business relationships existing with us and the place of jurisdiction is our registered office, provided that you are not a consumer, but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual residence is not known at the time the lawsuit is filed. The authority to also call the court at another legal place of jurisdiction remains unaffected.

(3)  The provisions of the United Nations Convention on Contracts for the International Sale of Goods explicitly do not apply.


II. Customer information

1. Identity of the seller

Hartford Electronics GmbH
Rheinlanddamm 201a
44139 Dortmund
Telephone: (0231) 224 001 44

Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at

2. Information about the conclusion of the contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the possibilities for correction are carried out in accordance with the regulations “conclusion of the contract” of our general terms and conditions (part I.)

3. Contract language, contract text storage

3.1. The contract language is German.

3.2. We do not save the complete text of the contract. Before sending the order via the online shopping cart system, the contract data can be printed out or electronically saved using the print function of the browser. After we have received the order, the order data, the information required by law for distance contracts and the general terms and conditions will be sent to you again by email.

4. Essential characteristics of the goods or services

The essential characteristics of the goods and / or services can be found in the respective offer.

5. Prices and payment modalities

5.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.

5.2. The shipping costs are not included in the purchase price. They can be called up via a correspondingly labeled button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne by you, unless free delivery is promised.

5.3. If the delivery is made to countries outside the European Union, we may incur further costs for which we are not responsible, such as customs duties, taxes or money transfer fees (bank transfer or exchange rate fees) that are to be borne by you. 

5.4. You have to bear the costs of the money transfer (bank transfer or exchange rate fees) in cases in which the delivery is made to an EU member state but the payment was initiated outside the European Union.

5.5. The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.

5.6. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

6. Terms of delivery

6.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

6.2. Insofar as you are a consumer, it is legally regulated that the risk of accidental loss and accidental deterioration of the sold item only passes to you when the goods are handed over, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or someone else to carry out the shipment.

If you are an entrepreneur, delivery and dispatch are at your own risk.

7. Statutory liability for defects

Liability for defects is based on the “Warranty” regulation in our General Terms and Conditions (Part I).

8. Purchase on account for corporate customers

We offer corporate customers to pay the invoice amount only after receipt of the goods and the invoice by transfer ("purchase on account"). In order to be able to make you this offer, we cooperate with a financial service provider. After a successful address and credit check as part of the ordering process and submission of the order, we assign our claims to the financial service provider. Please transfer the invoice amount within the payment period stated on the invoice to the account stated on the invoice. It applies in addition to our data protection declaration and our terms and conditions.

9. Uphill cloud usage

9.1 The use of the free server "BERGHOCH" cloud is available to every buyer of a "BERGHOCH" security system.

9.2 The "BERGHOCH" cloud is not an integral part of the product, the Funktions can be provided by the customer through his own server. Such as a fixed IP address or through a DynDns service.

9.3 We assume no liability in the event of a server failure and do not guarantee that the free service is always available.

9.4 We would like to point out that no videos or pictures are stored on our servers. This app only connects to your device via our server in Germany.

9.5 The cloud is provided by a third party. Please inform yourself there according to the valid data protection conditions.

10. Mountain high app

10.1 The free "BERGHOCH" app for iOS and Android devices / smartphones is available to every buyer of a "BERGHOCH" security system and is not an integral part of the product.

10.2 The free "BERGHOCH" app corresponds to the technical status at the time of purchase of a "BERGHOCH" security system and can be used on the latest, available iOS and Android operating systems (end devices / smartphones) at the time of purchase.

10.3. We assume no liability when using the "BERGHOCH" app on the end device / smartphone.

10.4 The buyer is not entitled to permanent updates of the "BERGHOCH" app for his iOS and Android devices / smartphone.

10.5 The APP is provided by a third party. Please inform yourself there according to the valid data protection conditions.

last update: 16.07.2020

These general terms and conditions and customer information were created by the lawyers of the retailer association who specialize in IT law and are constantly checked for legal conformity. The Dealer Association Management AG guarantees the legal security of the texts and is liable in the event of warnings. More information can be found at: